Contact Us
Age and risk notice: You must be 18 or older, or 21 or older where your state or the site requires it, to gamble. Gambling involves risk of loss, and crypto price swings add to it. If gambling is a problem for you or someone close to you, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators.
This page explains how to contact Best BTC Casinos and what we can realistically help with. We are an independent comparison site, not a casino. We can't see or change anything inside your casino account.
What you can contact us about
Reach out through the contact method shown in the site footer or on this page when it is available. These are the topics we handle:
- Corrections: a bonus term, coin list, or licensing detail on one of our pages looks out of date or wrong.
- Feedback on a review: you have verifiable information about a casino's payout speed, support, or terms that we should consider.
- Partnership or advertising enquiries: we may earn commission from some listed operators. That relationship does not decide rankings, and commission does not buy position.
- General questions: how we compare crypto casinos, or where to find a topic on the site.
What we can't help with
We don't operate any of the casinos we list, so we can't resolve account problems on their behalf. That includes:
- Delayed or missing withdrawals, or a stuck blockchain transaction
- Locked accounts, bonus disputes, or verification requests
- Recovering lost wallets, seed phrases, or funds sent to the wrong address
- Legal or tax advice for your situation
For those issues, contact the casino's own support first. Keep your account ID, the transaction hash, and screenshots of the terms that applied at the time. For tax or legal questions, consult a qualified professional. US players may owe tax on gambling winnings and on crypto gains, and the rules differ by state.
How to send a useful message
- Name the page and the casino you're writing about.
- Quote the claim you're questioning and say what you believe is correct.
- Add a source, such as the casino's published terms, with the date you saw it.
- Don't send private keys, seed phrases, passwords, or full ID documents. We will never ask for them.
We review corrections against what is publicly verifiable. We can't promise a reply time or a particular outcome. Our facts were last checked on Oct 1, 2026, and bonus terms can change without notice.
Casinos we cover
Our rankings currently include BetPanda, CoinCasino, Cryptorino, Blockbet, BC Game, Winna, Thrill, Hyperlucky, Cybet and Wild.io. If you're writing about one of them, tell us which, so we can check the right page. Always read the current wagering requirements, time limits, and eligibility rules on the operator's site before accepting any bonus.
Offshore status and your state
Crypto casinos that accept US players are generally licensed offshore, in places like Curaçao or Anjouan, not by a US regulator. This puts them in a legal grey area for US players. Availability differs by state, and some operators restrict certain states. Check your own state's laws before playing. We can't tell you whether a given site is permitted where you live.
Related pages
- About Us: who we are and how we work
- Responsible Gambling: limits, warning signs, and support resources
- Terms and Conditions: the rules for using this site
If you only need to compare options, the ranked list on our site is the quickest place to start. You don't need to contact us first.